How it routes: one order, four execution families
Carrier fulfilment.
Sourced from your stock by rule, then picked, packed, and labelled.
Access, instantly.
License issued the moment payment lands. Refund the line and it revokes itself.
A real seat.
The seat is reserved, confirmed, and counted. Cancel in time and it goes back on sale.
Hands-on work.
Queued to whoever does the work. The rest of the order waits until it's ready.
The whole operation,
in four moves.
Most tools handle one of these: digital delivery, bookings, physical fulfilment, returns. 11d runs them as one model, from the sale to the last refund.
Sell.
Orders come inPromise.
No oversellingFulfil.
Four families, one orderResolve.
Refunds fit the lineNative to Shopify.
Open to other channels.
Install from Shopify and your workspace is ready. No second sign-up, no pasted keys. Other channels connect through the same API the connector uses.
Inside the admin.
Order pages show what actually happened: granted, reserved, scheduled, with the actions right beside it. A refund applies the line's reversal policy on its own.
Fewer bolt-ons.
A subscriptions app, an appointments app, a digital-delivery app, and the spreadsheet that reconciles them. 11d replaces all four.
Built to be driven.
If the surface can do it, the API can do it: orders, promises, sourcing, reversals.
Ask any order why.
Why did this ship from Lyon? Why was the refund partial? Why is that booking still holding a seat? Most tools show a status. 11d shows the reason.
Each rule that fires is written into the order's history. When something fails, you read what happened instead of guessing.
Six questions.
That's the whole system.
Plain answers.
What is 11d.work?
11d.work is an order management system (OMS) for merchants whose catalog mixes physical goods, digital products, services, and custom work. It classifies every order line, routes it to one of four execution families (ship, grant, book, do), and records every decision along the way.
How is it different from a traditional OMS?
Traditional order management assumes every line becomes a parcel and hands everything else to bolt-on apps. In 11d, granting access, booking sessions, and hands-on work are as native as the parcel.
How does it work with Shopify?
It installs as an embedded app in the Shopify admin and sets up your workspace from the store's identity. Day-to-day order work stays inside Shopify; deeper configuration lives on the 11d surface, one click away.
Does it handle plain physical orders?
Fully. Multi-location inventory, available-to-promise across on-hand, inbound, and supplier stock, sourcing rules, purchase orders and receipts, carrier handoff. The difference is what happens to everything else.
How does it handle returns and reverse logistics?
Each line carries a reversal policy: return, revoke, reschedule, refund-only, or final. Goods come back and restock, access revokes, a freed seat goes back on sale. Refunds scope to components and can land as store credit or on the customer's balance.
How does early access work?
Ask through the short form below. Once you're in, it's self-service: install the app, connect your store, and your orders start routing. No sales calls unless you ask for one.
Try it on your
store.
Early access is self-service: install the app, connect your store, and watch your own orders route. Questions go to the same inbox.